Refund Policy

 

Blue Sky Resorts Ltd only offers goods and services as follows:

 

Utilities - Gas, Water & Electric

The above are all invoiced after usage and no refund is due once invoiced. If you dispute a meter reading as detailed on your invoice please speak to the office and we will look into the readings taken and if incorrect your invoice will be amended accordingly & any necessary refunds actioned within 7 days.

 

Accessory Sales & Repairs

Any repairs undertaken to your Holiday Home will be invoiced after the repair. If for any reason you are unhappy with the repair undertaken then please speak to the office within 14 days to resolve the matter.  If a refund is required it will be actioned with 7 days of a revised invoice being issued.

 

Pitch Fees

Pitch fees represent the rental of your pitch for the coming year. These are invoiced once a year in September and payable by 1st January each year. Please refer to your licence agreement for more details about the proportion of pitch fee you would be due back based on when you terminate your licence agreement and leave park. Any refunds due are calculated to the date of your vacating your pitch and will be actioned within thirty days of your departure.

 

Holiday Home Sales

Initial deposits of up to £1,000 are non refundable . Please see the terms and conditions on the reverse of you sales invoice which sets out your rights when purchasing a holiday home. When purchasing a Holiday Home with finance provision from Santander Consumer Finance a cooling off period applies and all sums over and above the initial deposit (normally £1,000) are refundable upon receipt of your cancellation letter. Blue Sky Resorts Ltd does not take responsibility for privately organised finance arrangements with other funders.

 

Touring, Camping & Caravan Holidays

If you cancel your booking the following charges will be applied:-

 

LENGTH OF TIME CANCELLATION CHARGE

8 weeks or more £10 deposit

6 weeks to 8 weeks 30% of total cost of holiday

4 weeks to 6 weeks 40% of total cost of holiday

2 weeks to 4 weeks 50% of total cost of holiday

1 week to 2 weeks 90% of total cost of holiday

Less than 7 days 100% of total cost of holiday

 

Seasonal Touring

If you book a long term stay (1 month to 11 month) and cancel part way through your agreement, we will treat your discounted contract as void.  We will recalculate your stay to date on a nightly basis (see published tariff) and refund the difference between what you paid us and the cost of your nightly bookings.

 

If you have booked your Holiday with Hoseasons (Wyndham Vacations Rentals) then you will need to speak to them direct regarding your booking and their refund policy.

 

if you would like to discuss and items of our refund policy please do not hesitate to contact the general manager on

andy.blackie@bluesky-resorts.co.uk.

 

Springhouse Country Park

 

 

Contact:

Blue Sky Resorts Ltd

Springhouse Country Park

Slaley, Hexham

Northumberland

NE47 0AW

Tel: 01434 673 241